Terms and conditions

Information about us

The Technology Strategy Board (Innovate UK) is the UK’s innovation agency, and operates as an executive non-departmental public body sponsored by the UK Government.

Innovate UK (company number RC000818) is a Royal Charter company headquartered at Polaris House, North Star Avenue, Swindon SN2 1FL.

Innovate UK’s partner organisations within the Enterprise Europe Network (“EEN Partners”) are listed below.

If you wish to discuss these terms or our Services, or to make a request in relation to your personal information, please contact us at support@innovateuk.gov.uk.


Our services

These terms govern your use of our website (www.enterprise-europe.co.uk) and our accompanying services (collectively, our “Services”). By using our Services, whether as a guest or a registered user, you agree unconditionally to these terms and there is a legally binding agreement between us.

If you have entered into a separate agreement with us concerning specific services which may include our Services, then the terms of that agreement shall prevail where they conflict with these terms.

We may change or amend these terms from time to time. Your continued use of our Services will signify your agreement to those amended terms. If you do not agree to these terms of use, you must not use our Services.

When you register to use our Services, one of the EEN Partners may operate as your primary point of contact, for and on behalf of Innovate UK.  In this event, the terms and conditions of the relevant EEN Partner, as listed below, will also apply to your use of their services, in addition to our own terms.  Where their terms and our terms conflict, our terms will prevail unless we agree otherwise (our agreement will only be valid if we notify all relevant parties in writing).  


Important policies

Our privacy policy sets out the terms on which we process any personal information we collect from you, or that you provide to us. By using our Services, you consent to such processing and you warrant that all data provided by you is accurate.

Our acceptable use policy sets out the permitted uses and prohibited uses of our Services.  Failure to comply with this policy may result in us terminating our Services to you and taking further action against you.

Our cookie policy sets out information about the cookies on our website and what we used them for.

We are committed to protecting the privacy of all personal information obtained from you during your use of our Services.  By using our Services, you consent to us processing your personal information and you warrant that all information you provide is accurate. Our privacy policy contained within these terms sets out how we process your personal information.


Accessing our website

Our Services are made available free of charge and access is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Services at any time without notice. 

Given the nature of the internet and of public communication networks, we do not guarantee that our Services will be available to you uninterrupted.  We will not be liable to you if for any reason our Services are unavailable at any time or for any period, for any reasons which are outside our reasonable control (more on our liability in the section Limitation on our liability, below).

You are responsible for making all arrangements necessary for you to have access to our Services.  You are also responsible for ensuring that all persons who access our Services through your internet connection, your equipment or your premises, or who are part of your organisation or work for you, are aware of these terms, and that they comply with them at all times.

Our Services are directed at users who are ordinarily resident in the UK, or organisations which have their registered office or main place of business in the UK.  We do not represent that our Services are appropriate or available in other locations. We may limit the availability of our Services to any person or geographic area at any time. If you choose to access our Services from outside the UK, you do so at your own risk.

Whilst we make reasonable efforts to prevent bugs or viruses in our systems and our Services, we do not warrant, represent or guarantee that our Services will be secure or free from bugs or viruses.


Your account and password

As a registered user, you (and/or others within your organisation) are provided with a user account and either a password or a six digit code we email you as part of the log-in process.  You must treat your access credentials as confidential material. You must not disclose these to any unauthorised third party without first obtaining our written consent.

We have the right to disable your credentials, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms.

If you know or suspect that a third party has obtained inappropriate access to your credentials, you must immediately notify us in writing (use contact details below).  If you fail to notify us promptly or at all and this causes us any financial or other losses we may claim any such losses from you.


Intellectual property and infringement

We are the owner or a licensee of all intellectual property rights in our Services. All such rights are reserved except for the website code which is publicly available under the open government licence.  The display of any intellectual property rights on our Services does not constitute a licence for you to use such intellectual property rights without the relevant restrictions.  For copyrighted works you must acknowledge our status (and that of any identified contributors) as the authors of such content.

We reserve the right to claim against you for any losses, whether financial or not, whether direct or indirect and whether foreseeable or not, which we have suffered because of your actions or omissions (including negligence) in respect of the intellectual property rights used in our Services.


No reliance on information

The content in our Services is intended to be provided for general information only. It is not intended to amount to advice on which you should rely commercially or otherwise. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content in our Services.

Although we make reasonable efforts to update the content in our Services, we make no representations, warranties or guarantees, whether express or implied, that it is is accurate, complete or up-to-date.


Linking to our website

You may link to our website home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.  You must not use our logo or trademarks unless you have first obtained our permission in writing to do so.  You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our website must not be framed on your website, nor may you create a link to any part of our website other than our home page unless we first agree in writing.

We reserve the right to withdraw your linking permission without notice if you breach these terms, or at our discretion without any fault on your part if we decide that there is no benefit to us in maintaining this link.

The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.


Third party links

Where our Services contains links to third party websites, these links are provided for your information only and are not endorsed by us, unless we specify otherwise.  We have no control over the contents of those websites and we are not responsible for their content.


Limitation of our liability

Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or our deliberate breach of contract, or any other liability that cannot be excluded or limited by English law.

We will carry out our Services to you with reasonable skill and care. 

However, we exclude all other liability to the maximum extent permitted by law.  We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • Your use of, or inability to use, our Services because of events which are beyond our control; or
  • Your use of or reliance on any content or information provided in our Services, and including but not limited to content which is provided by other users or third parties, or content which is also available in, or sourced from, the public domain.
  • loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage;
  • acts of omission or negligence of other users or of third parties;
  • external events including changes in government policy or legislation, acts of God, environmental or other disasters, or other events which are beyond our reasonable control. 

Since we expect you to adequately protect your own computer, networks and other IT equipment, we will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Services, including downloading any content, or from any third party website linked to our website. 


Applicable law and jurisdiction

Our terms and policies shall be governed by and construed in accordance with the laws of England and Wales.  You agree to submit to the exclusive jurisdiction of the English courts.




We are committed to protecting your information and complying with the Data Protection Act, European privacy legislation and related laws.

When you register for our Services, we collect different types of information to offer you personalised information, to notify you of changes to our Services, to ask your opinions and to help us improve our Services.

Some of this collected information is personal data since it can identify living individuals, but some information collected cannot be linked back to individuals and is therefore not personal data. The types of information which we collect and our uses are explained below.


Data controllers

We are a data controller where we make decisions about the purpose for the use and collection of your personal information. The data controllers for personal data which we process as part of our Services are:

  • Innovate UK
  • The relevant EEN partner in your geographical area, as listed below


Personal data you provide to us

We collect and process your personal information that you provide for the specified purposes which are notified to you and for which you have given consent.  

You may provide us personal information about you by contacting us by phone, e-mail or post.  This includes information you provide when you register to use our Services or if you report a problem with our Services. The personal information you give us may include your name, address, e-mail address and phone number.

We use this information to provide you with the specific information, product or services that you request from us and to communicate with you.  If you contact us we may keep a record of that correspondence.


Personal data that we receive

As part of our Services we may receive and process personal information about you from the EEN Partners if you use any of their websites or services.  We may pass that personal information on to other business partners (including data processors) in order to provide our Services to you or to them.  

In this case, we and/or our business partner will have informed you when they and/or we collected your personal information that it may be shared with other business partners and/or combined with information collected from other business partners.


Website usage information

We receive and store certain information whenever you interact with us through our website. We may collect the following website usage information from:

  • Our web server
  • URLs (internet links) passed to us when you enter our site from another website
  • "Tags" placed in web pages that send information to us or our data processors. Some tags run web scripts on your machine
  • Information entered by you on forms on the Website
  • Internet service providers
  • Search engine companies
  • Your IP address
  • Cookies placed on your computer (see our cookie policy)

We may collect web usage information during your visits to our website including information on the date, time, page viewed or searched for, publications ordered, guides printed, tools used, subscriptions and referrals made and other information relating to your browsing activity on our website.

We collect web usage information to help us:

  • Assess the effectiveness of marketing efforts
  • Administer our systems and for internal operations
  • Develop and deliver our Services and content that better meet your needs
  • Inform you of events, services and products which we believe to be relevant to you, where you have consented to be contacted for such purposes.
  • Analyse trends, track users' movement, and gather broad demographic information for aggregate use.


Disclosure of information

Innovate UK is a public body which is subject to Freedom of Information Act (FOIA) requests from any member of the public and organisations.  We comply with such requests in accordance with FOIA, and whenever appropriate we apply the relevant safeguards in relation to personal privacy, commercially sensitive information and other confidential information.

We may disclose information (including personal data) to government bodies and law enforcement agencies for their enforcement purposes.

We may also disclose information provided by you to other third parties where this is necessary for the purposes set out in this privacy policy, to suppliers that we engage to process your information on our behalf (data processors), or where we have obtained your consent to do so.

We will not sell, rent or disclose your information to any third parties without your consent other than those set out in these terms.  We do not transfer your personal information outside of the European Economic Area without your consent.

We may disclose anonymised information to third parties as part of our activities.  Anonymised information cannot be traced back to individuals.    


Linking to other websites

Our website contains links to other websites. Anonymous visit or session information may be passed to other websites for the web usage information purposes described above. None of this information can be related to an individual user of our website. The operators of other websites may collect information from you which will be used by them in accordance with their own data protection policy.

This privacy policy applies only to our Website. We are not responsible for the privacy practices of other websites. You should always be aware of this when you leave this website and we encourage you to read the privacy statement on any other website that you visit.


Your personal data rights

You have the right to ask us not to process your personal information for marketing purposes.

We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us.

You have the right to access the personal information we hold about you if we are the data controller. Any access request may be subject to a fee of up to £10 to meet our costs in providing such information and we may require you to prove your identity.  We will not provide you with personal information relating to others (unless they are part of your organisation).



Prohibited uses

You must not misuse our Services by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You agree not to use our Services to post or transmit any content which is unlawful, threatening, libellous, defamatory, obscene or pornographic. You must not attempt to gain unauthorised access to our Services, or any server, computer or database connected to our systems.  You must not attack our website and/or our Services via a denial-of-service attack or a distributed denial-of service attack. You agree not to attempt to breach any security or privacy mechanisms associated with our Services.

By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any suspected breach by you (or others) to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them, and your right to use our Services will cease immediately.


Content standards

These content standards apply to any content which you contribute to our Services. You must comply with the spirit and the letter of the following standards.

Your contributions must:

  • Be accurate (where they state facts) or be genuinely held (where they state opinions).
  • Comply with applicable law in the UK and in any country from which they are posted.
  • Not contain any material which is defamatory of any person, any material which is obscene, offensive, hateful or inflammatory, threatening, abusive or likely to cause unnecessary embarrassment or distress.
  • Not promote sexually explicit material, violence, or any other unlawful activity.
  • Not discriminate against the protected characteristics under the Equality Act.
  • Not infringe any intellectual property rights.
  • Not seek to intentionally deceive any person, impersonate any person, misrepresent your identity or affiliation with any person, or give the impression they emanate from us if this is not the case.
  • Not be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

Failure to comply with this acceptable use policy constitutes a material breach of our terms.  We reserve the right to determine in our absolute discretion whether there has been a breach of this acceptable use policy and to take such further action as we deem appropriate, including but not limited to the immediate removal of your access credentials and your content from our Services.


EEN Partners

  1. Oxford Innovation Services Ltd (Regional Lead Partner for South-East England);
  2. Greenwich Research and Enterprise, University of Greenwich;
  3. Newable Ltd (Regional Lead Partner for London);
  4. University College London (UCL);
  5. London Chamber of Commerce and Industry;
  6. Exemplas Ltd (Regional Lead Partner for the East of England);
  7. St John’s Innovation Centre Ltd;
  8. GWE Business West Ltd (Regional Lead Partner for South-West England);
  9. Coventry University Enterprises Ltd (Regional Lead Partner for the Midlands);
  10. Birmingham Chamber of Commerce and Industry;
  11. East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire;
  12. Invest Northern Ireland (Regional Lead Partner for Northern Ireland);
  13. Swansea University (Regional Lead Partner for Wales);
  14. BIC Innovation Ltd;
  15. RTC North Ltd (Regional Lead Partner for the North of England);
  16. City of Bradford Metropolitan District Council;
  17. Teesside University;
  18. Chamberlink Ltd;
  19. Inventya Ltd; and
  20. West & North Yorkshire Chamber of Commerce